Frequently Asked Questions
What you need to know before you begin.
Find concise, clear answers about the process, supporting documents, service and collaboration with specialist professionals.
Helpful answers
The most common questions from citizens and businesses.
Do I need to know exactly which service I need?
No. Tell us in simple terms what you want to do and we will guide you to the correct category and next step.
What types of cases can IKEP24 support?
We support applications, benefits, certificates, tax and social-security procedures, EOPYY, municipal, Land Registry, property and business cases. Where specialist authority is required, service continues through an appropriate professional.
Which supporting documents are required?
Required documents vary by case. First provide the basic information and we will tell you exactly what you need to collect.
Can I contact you before I have a complete file ready?
Yes. You do not need to have all documents ready. Initial contact helps us understand your case and give you the correct guidance.
How will I be informed about the cost?
Before any procedure moves forward, you will be informed about what the service includes and the related cost. No work begins without prior notice.
Is IKEP24 a public authority or government Citizen Service Centre (KEP)?
No. IKEP24 is a private administrative-support office and is not a public authority or government Citizen Service Centre (KEP).
Can IKEP24 approve an application or benefit?
No. Approval of applications, benefits, reimbursements and other entitlements is the sole responsibility of the relevant public or private authority.
When is a specialist professional required?
When the case requires statutory authority or specialist professional knowledge, such as legal, notarial, accounting, technical, employment-law, insurance or real-estate matters.
Do you only serve Eastern Attica?
Our main office presence is in Eastern Attica. Many cases can begin online or remotely, depending on the procedure.
What happens if my case cannot proceed?
We will explain this clearly. If your case requires a different service or specialist professional, we will guide you to the correct next step.
Could not find the answer?
Describe your case.
Send us the basic information and we will tell you whether we can help and what the next steps are.
Next step
Start with a simple description.
You do not need to know the exact service. We will guide you to the correct procedure.